中文

Our service

人才与服务
customer service

Customer service


· Service idea

User first, the user is the only basis for the existence of the enterprise. Meeting the user is the basic starting point for our work.
Schloeman people think: no matter what work is the essence of service.
Service is the responsibility, so that users are satisfied with a hundred percent!
 

· Service target
Customers will always be the first, customer satisfaction rate is greater than or equal to 98%.
Where the product is sold, the service goes with the 100% - door service.
To meet the needs of customers with good faith, quick, smile and satisfactory service.
 


· Service policy


First, the commitment to service
To build enterprise independent brand, and establish a good corporate image. We have the spirit of "customer first" principle, in strict accordance with the requirements of the contract and product technical specifications for the user to provide related products and services, to maximize the user needs to meet.
Two, warranty policy
1, the machine warranty period for the date of invoice warranty for two years, five years motor warranty
2, according to who who is responsible for the distribution of "Three Guarantees" principle, in the warranty period, the user invoice and warranty card designated by the Ningbo Schloeman Technology Co. Ltd. Schloeman special maintenance free repair.
Three, three guarantees period is not within the scope of the warranty
One of the following circumstances, not to implement the "three packs" but do charge repair:
1, manual operation, maintenance, custody, and cause the loss of.
2, the installation and removal of the warranty.
3, the user with an increase in power load and not in time to transform the power supply line or voltage instability caused by damage.
4, the warranty card and valid invoice or warranty card correction and maintenance products is inconsistent.
5, can not resist the damage, such as lightning, earthquake, flood, fire and other natural disasters.
Four, the product back, for the provisions
1, according to the provisions of the "Three Guarantees" and Schloeman racks the return way back, with the replacement condition, the user can request refund, replacement.
2, in line with the retreat, the replacement condition, must keep the machine and manual, warranty card, invoice and intact, and the original warranty units after verification, the original dealer is responsible for return, return the depreciation may refer to the national "three" provisions.





· Service standards


Three compliance:
Follow the company's rules and regulations;
To comply with the appointment of time;
Comply with the norms of civilized manners.
Five criteria:
Wear uniform standard work clothes.
Wear uniform standard service certificate.
Oral uniform standard Mandarin.
About unified standard.
To participate in the unified standard technical training.
Seven no:
Smoking is not allowed in service time.
Not allowed to drink home service.
Users are not allowed to receive gifts and any entertainment.
Not in the user's home in a random walk, look around.
Anything not allowed to tamper with the user's home.
Are not allowed to rude to users.
Not allowed to collect fees, not to resort to deceit










Contact us

Ningbo Schloeman Intelligent Technology Co., Ltd.
National unified hotline: 4008848828
Telephone: 0574-65760168
Customer service: 0574-65752397
Fax: 0574-65626168
Zip code: 315706


Copyright: Ningbo Schloeman Intelligence Technology Co. Ltd. Technical support:华企立方